Return and Refund Policy
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At RC Hop Ups, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy on all products. Here are the details:
To be eligible for a return,
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Within 30 calendar days of receiving a product, you can request our Return & Refund Service if the product has no manufacturing defect and is still in new or like-new condition (Enterprise product does not support return service if it has been activated).
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Within 30 calendar days of receiving a product, you can request our Return & Refund Service if the product has a manufacturing defect.
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Your item must be in SALE-ABLE condition (new, unaltered, unworn or unused, with tags and with its original packaging (not shipping package)). You’ll also need the receipt or proof of purchase. Customer is responsible for all shipping costs if seller is not at fault.
Return & Refund Service will not be provided where:
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It is requested beyond 30 calendars days of receiving a product.
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A product sent to us for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
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A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
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Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
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Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
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Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
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A product is not delivered to us within seven 7 calendar days after Return & Refund Service confirmation is sent from us.
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Please note NO REFUNDS will be accepted without PRIOR APPROVAL. Your refund will be processed upon receipt of the returned parts, providing the parts are still in SALE-ABLE condition.
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Other circumstances stated in this policy.
Return & Refund Instructions:-
If you would like to apply for a return and refund, please request a refund within 30 calendar days of receiving your product(s).
Here’s how:
1. Contact us at info@rchopups.us OR
2. Log into your account.
3. Go to “My Orders”.
4. Find the order you would like to return and click “Details”.
5. Click “apply for after-sales” at the right side of the item(s) you would like to return.
We will review your return and refund application within 4 working days.
Note: Refund processing may be delayed during the event.
I hope this helps! Let me know if you have any other questions 😊.
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